Last Updated: 20 May 2026
Sweet Zones is operated from Surat, Gujarat, India.
This Privacy Policy explains how Sweet Zones (“Company”, “We”, “Us”, or “Our”) collects, uses, stores, and protects Your information when You use Our website, place orders, contact Us, or interact with Us through WhatsApp, social media, or other digital platforms.
By using Our services, You agree to this Privacy Policy.
1. Information We Collect
We may collect the following information from customers:
- Name
- Mobile number
- Email address
- Delivery address
- Order and payment details
- Communication preferences
- Device and browser information
- Website usage information
We may also collect information You voluntarily provide through:
- Contact forms
- WhatsApp chats
- Order enquiries
- Customer support interactions
- Promotional campaigns
2. How We Use Your Information
We use customer information to:
- Process and deliver orders
- Contact You regarding orders or support
- Send delivery updates and notifications
- Improve Our services and customer experience
- Respond to enquiries and complaints
- Send promotional offers or updates (only where permitted)
- Prevent fraud or misuse of Our services
- Comply with legal obligations
3. Consent to Communication
By submitting Your details through forms, website enquiries, order placements, or WhatsApp communication, You consent to being contacted by Us regarding:
- Orders and delivery updates
- Customer support
- Service-related communication
- Promotional offers and festival campaigns
You may opt out of promotional communication at any time.
4. WhatsApp & Marketing Communication
If You voluntarily share Your phone number or contact Us through WhatsApp, You may receive:
- Order confirmations
- Delivery updates
- Customer support messages
- Promotional offers
- Festival offers and discounts
- Product or service updates
We do not send spam messages and only communicate for customer support, order updates, and relevant promotional communication.
You can stop promotional communication anytime by replying:
- STOP
- UNSUBSCRIBE
or by contacting Us directly.
We follow applicable Meta WhatsApp Business policies and anti-spam guidelines.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
- Improve marketing campaigns
We may use third-party tools such as:
- Google Analytics
- Meta/Facebook Pixel
- Advertising and remarketing tools
You can disable cookies through Your browser settings.
Some parts of the website may not function properly if cookies are disabled.
6. Payment Information
Online payments are processed through secure third-party payment gateways.
We do not store complete debit card, credit card, UPI, or banking information on Our servers.
Payment providers may process transactions according to their own privacy and security policies.
7. Sharing of Information
We do not sell customer personal data.
We may share information only with trusted third-party providers for business operations, including:
- Payment gateways
- Delivery partners
- Website hosting providers
- Analytics providers
- Marketing platforms
- WhatsApp Business service providers
Information may also be shared if required by law, legal process, or government authorities.
8. Data Security
We take reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure.
However, no online system is completely secure, and We cannot guarantee absolute security of data transmitted online.
9. Data Retention
We keep customer information only for as long as necessary for:
- Order processing
- Customer support
- Legal compliance
- Business and accounting purposes
10. Children's Privacy
Our services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
11. Third-Party Links
Our website or social media pages may contain links to third-party websites.
We are not responsible for the privacy practices, policies, or content of third-party websites or services.
12. Your Rights
You may contact Us to:
- Update Your information
- Correct inaccurate details
- Opt out of marketing communication
- Request deletion of Your data where legally applicable
We may verify Your identity before processing certain requests.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with the revised “Last Updated” date.
You are encouraged to review this page periodically.
14. Contact Us
Sweet Zones
Surat, Gujarat, India
Email: sweetszones@gmail.com
Website: https://sweetzones.in/