Last Updated: 20 May 2026
Sweet Zones is operated from Surat, Gujarat, India.
At Sweet Zones, We are committed to delivering Your orders safely, securely, and as fresh as possible.
Please read Our Shipping Policy carefully before placing an order.
1. Shipping Locations
We currently ship products within India only.
At this time, international shipping is not available.
2. Shipping Charges
Shipping charges vary depending on:
- Delivery location
- Order size and weight
- Courier partner charges
Exact shipping charges will be displayed during checkout before payment.
Shipping rates may vary for:
- Local deliveries within Surat
- Orders within Gujarat
- Orders shipped to other states in India
We may occasionally offer free shipping promotions on selected products or order values.
3. Order Processing & Delivery Time
Orders are generally processed and dispatched within 1–2 business days.
Estimated delivery timelines are typically:
- Within Gujarat: 1–4 business days
- Rest of India: 3–7 business days
Delivery timelines are estimates only and may vary due to:
- Weather conditions
- Festivals and holidays
- High order volumes
- Courier delays
- Remote delivery locations
4. Order Tracking
Once Your order is shipped, tracking details may be shared via:
- SMS
Tracking availability depends on the courier or delivery partner.
5. Lost, Delayed, or Damaged Orders
If Your order:
- Arrives damaged
- Is significantly delayed
- Is marked delivered but not received
Please contact Us within 7 days of the expected delivery date.
To help Us investigate quickly, please provide:
- Order details
- Photos/videos (if applicable)
- Delivery information
After verification, We may provide:
- Replacement
- Store credit
- Partial or full refund
Resolution decisions will depend on the nature of the issue.
6. Order Changes & Address Updates
If You need to update Your delivery address or modify an order, please contact Us as soon as possible.
Changes can only be made before the order is processed or dispatched.
7. Delivery Attempts
Customers are responsible for providing accurate delivery information and being available to receive orders.
We may not be responsible for failed deliveries caused by:
- Incorrect address details
- Incorrect phone numbers
- Customer unavailability
- Refusal to accept delivery
8. Holiday & Seasonal Shipping
During festivals, holidays, or peak seasons, shipping and delivery timelines may be longer than usual.
We recommend placing orders in advance during busy periods.
9. Returns & Refunds
Due to the perishable nature of Our products, We do not accept returns after delivery.
If You receive an incorrect or damaged item, please contact Us within 7 days of delivery so We can assist You appropriately.
Please also review Our Refund & Cancellation Policy for more details.
10. Contact Us
If You have questions regarding shipping, delivery, or order tracking, please contact Us:
Sweet Zones
Surat, Gujarat, India
Email: sweetszones@gmail.com
Phone / WhatsApp: +91-7623823382